2015/01/21 by Hean Tat Keh · 1 citation
Business, Management and Accounting · Mathematics · #Business #Computer science #Consumer Behavior in Brand Consumption and Identification #Consumption (sociology) #Customer Service Quality and Loyalty #Marketing #Mathematics #Separation (statistics) #Service (business) #Service and Product Innovation #Social science #Sociology #Statistics
paper · doi:10.1002/9781118785317.weom090240
openalex publication_date 2015/01/21 · openalex created_date 2022/05/12 · openalex updated_date 2026/07/14
Abstract This article traces the development of the concept of service separation within the field of services marketing. Pioneering research indicates that one of the characteristics distinguishing services from goods is inseparability, which denotes that production and consumption of the service occur simultaneously. More recently, however, some scholars observe that some services are separable, and contend that inseparability is not a satisfying descriptor of services in general. As service providers can often choose to provide separated and/or unseparated modes of services, it is important to understand the implications of service separation in theory and practice.