1997/08/01 by Sharon K. Parker, S. K. Parker, Toby D. Wall +3 · 1 citation
Business, Management and Accounting · #Customer Service Quality and Loyalty #Leadership and Management in Organizations #Quality and Supply Management
paper · doi:10.2307/256952
crossref issued 1997/08/01 · crossref published 1997/08/01 · crossref published-print 1997/08/01 · openalex publication_date 1997/08/01 · crossref created 2006/04/14 · openalex created_date 2025/10/10 · crossref deposited 2026/03/23 · crossref indexed 2026/07/05 · openalex updated_date 2026/07/05
It is widely argued that modern manufacturing settings require employees to adopt a customer-focused strategic orientation and a broad and proactive role orientation. Yet empirical investigation of...