2002/11/01 by C. Raymond Knee · 1 citation
Business, Management and Accounting · #International Business and FDI #Customer Service Quality and Loyalty #Innovation and Knowledge Management
paper · doi:10.1108/09590550210449377
openalex publication_date 2002/11/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/05/21
Starting from the experience of department stores, this paper examines five challenges for retailing in the future. These are retail branding, people, growth, customer‐centredness, and performance and measurement. Each challenge is briefly developed from an unusual perspective, mixing management theories and cases. These challenges constitute strategic choices for the future for retailers and each have specific operational consequences.