Developing a customer value-based theory of the firm

1997/03/01 by Stanley F. Slater · 1 citation
Business, Management and Accounting · #Business Strategy and Innovation #Customer Service Quality and Loyalty #Innovation and Knowledge Management

paper · doi:10.1007/bf02894352

crossref issued 1997/03/01 · crossref published 1997/03/01 · crossref published-print 1997/03/01 · openalex publication_date 1997/03/01 · crossref created 2008/05/06 · crossref deposited 2023/05/18 · openalex created_date 2025/10/10 · crossref indexed 2026/07/17 · openalex updated_date 2026/07/23

Citations

• The Effect of a Market Orientation on Business Profitability
• The Nature of the Firm
• A resource‐based view of the firm
• Lead Users: A Source of Novel Product Concepts
• Theory of the firm: Managerial behavior, agency costs and ownership structure
• Firm Resources and Sustained Competitive Advantage
• Market Orientation: Antecedents and Consequences
• Market Orientation and the Learning Organization
• Market Orientation: The Construct, Research Propositions, and Managerial Implications

Cited by

• Customer value proposition [wikipedia]