2004/04/21 by Fiona Fui‐Hoon Nah · 4 citations
Decision Sciences · Social Sciences · #Technology Adoption and User Behaviour #Personal Information Management and User Behavior #Impact of Technology on Adolescents
paper · doi:10.1080/01449290410001669914
openalex publication_date 2004/04/21 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/29
Web users often face a long waiting time for downloading Web pages. Although various technologies and techniques have been implemented to alleviate the situation and to comfort the impatient users, little research has been done to assess what constitutes an acceptable and tolerable waiting time for Web users. This research reviews the literature on computer response time and users' waiting time for download of Web pages, and assesses Web users' tolerable waiting time in information retrieval. It addresses the following questions through an experimental study: What is the effect of feedback on users' tolerable waiting time? How long are users willing to wait for a Web page to be downloaded before abandoning it? The results from this study suggest that the presence of feedback prolongs Web users' tolerable waiting time and the tolerable waiting time for information retrieval is approximately 2 s.