Mobility as a service (MaaS): are effort and seamlessness the keys to MaaS uptake?

2022/03/07 by David A. Hensher, Haoning Xi · 1 voice
Business, Management and Accounting · Engineering · Social Sciences · #Sharing Economy and Platforms #Transportation Planning and Optimization #Transportation and Mobility Innovations

paper · pdf · doi:10.1080/01441647.2022.2044590

openalex publication_date 2022/03/07 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/30

Abstract

There has been a large amount of focus on the M (mobility) in Mobility as a Service (MaaS), which has in many senses dwarfed the focus on S (service). What really matters is that services are avail...

Citations

• What influences satisfaction and loyalty in public transport? A review of the literature

Discussions

• More MaaS: "MaaS seamlessness – particularly with regard to trip planning – must be designed to reduce effort...The question here is why we are still so far from achieving this?" https://doi.org/10. [bsky, 0 points, 1 comments]