Decoding Paradoxes in Digital Government: Strategies for the Pursuit of Public Value

2025/07/16 by Y Wang, Bing Ran, Liang Ma · 1 voice · 1 citation
Social Sciences · Business, Management and Accounting · #E-Government and Public Services #Information Technology Governance and Strategy #Public Policy and Administration Research

paper · pdf · doi:10.1111/padm.70008

openalex publication_date 2025/07/16 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/22

Abstract

ABSTRACT This study aims to analyze the complexities of paradoxes in digital government. Through a focused analysis of 34 selected articles, adhering to PRISMA guidelines, it codifies seven paradoxes, categorized into “internal governance paradoxes” and “external engagement paradoxes.” These paradoxes arise from conflicting values among governments, employees, citizens, and businesses, reflecting both the intricacies of decision‐making within government organizations and the dynamics of their interactions with external stakeholders. It also proposes a handling strategy that guides stakeholders in collaboratively pursuing public value through interventions in technology, organization, and environment (TOE), paving the way for more effective and coherent digital governance strategies.

Citations

• Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
• Coping With Public Value Conflicts
• Public Value Management
• New Public Management Is Dead--Long Live Digital-Era Governance
• Toward a Theory of Paradox: A Dynamic equilibrium Model of Organizing

Cited by

• AI Public Value Creation: Data Encoding, Aggregation, and Algorithmic Computation

Discussions

• "Decoding Paradoxes in Digital Government: Strategies for the Pursuit of Public Value" by Yifan Wang, Bing Ran, & Liang Ma proposes pursuing public value through interventions in technology, organizat [bsky, 0 points, 0 comments]