Applying UTAUT2 in Qualitative Research: A Systematic Review

2025/11/01 by Prodip Roy · 1 voice
Social Sciences · #Health Education and Validation #Focus Groups and Qualitative Methods #Information Systems Theories and Implementation

paper · doi:10.1177/16094069251397344

openalex publication_date 2025/11/01 · openalex created_date 2025/12/11 · openalex updated_date 2026/07/18

Abstract

The purpose of this systematic review is twofold: (1) to critically analyse relevant technology acceptance theories and identify the most suitable frameworks for understanding user behaviour and technology adoption in Library and Information Science (LIS) research, and (2) to explore the potential of UTAUT2 in qualitative research within the LIS context. Specifically, it answers the research question: How has UTAUT2 been applied in qualitative studies to understand user behaviour and technology adoption? To ensure a robust dataset, a systematic search was conducted across four major academic databases SCOPUS, Web of Science, LISTA and Google Scholar. The literature review provides a comprehensive overview of UTAUT2, offering qualitative insights and highlighting its applicability to LIS research. This is the first study to critically highlight technology acceptance theories, offering detailed criticisms that enhance LIS researchers’ understanding and ability to decide on appropriate technology adoption theories. The findings reveal that a substantial body of research employs UTAUT2 in qualitative contexts, underscoring its relevance and value. This study contributes to the theoretical discourse by clarifying the qualitative dimensions of UTAUT2 and providing valuable insights for researchers and students in LIS.

Citations

• Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
• User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
• The Meaning of ‘Theory’
• Information Systems Success: The Quest for the Dependent Variable
• The theory of planned behavior
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Discussions

• This study reviewed literature from SCOPUS, Web of Science, LISTA and Google Scholar to explore how UTAUT2 clarifies technology use and adoption in qualitative research contexts | Prodip Roy doi.org/ [bsky, 0 points, 0 comments]