2016/02/29 by Andreas Kornelakis, Horen Voskeritsian · 1 voice
Social Sciences · Health Professions · #Labor Movements and Unions #Employment and Welfare Studies #Social Policy and Reform Studies
paper · doi:10.1177/0143831x15627500
openalex publication_date 2016/02/29 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/31
The article considers the strategies of trade unions towards the representation of call centre workers. Using a comparative case study, it examines the divergent union responses to the growth of contingent labour by looking at the telecommunications industries in Italy and Greece. Although the trade unions in Italy pursued inclusive strategies embracing the call centre workers and negotiating the restructuring of the whole sector, the unions in Greece followed a policy of exclusion leaving call centre workers outside representation and negotiating their internal restructuring. The article argues that the different union identities, and the diverse power resources and internal organizational politics help explain the variation in the trade unions’ strategic responses.