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Equitable and Inclusive PD for Public Services: Using Shared Reflexivity to Unpack Enablers and Limitations

2026/05/25 by Uttishta Sreerama Varanasi, Rūta Šerpytytė, Joanna Saad-Sulonen · 1 voice
Computer Science · Business, Management and Accounting · Social Sciences · #Innovative Human-Technology Interaction #Innovative Approaches in Technology and Social Development #Information Systems Theories and Implementation

paper · doi:10.1145/3796624.3796650

openalex publication_date 2026/05/25 · openalex created_date 2026/05/26 · openalex updated_date 2026/07/29

Abstract

Participatory Design (PD) has aimed to be an approach towards ideals of democratic empowerment, civic engagement, capacity building and emancipation, especially in the context of marginalised and vulnerable groups. To an extent, immigrants in Nordic countries can be included in vulnerable groups, since they are afforded restricted rights and access to public services as compared to citizens, facing challenges such as intentionally complex processes and a lack of accessible information in their language. While PD has been used to develop more equitable and inclusive technologies for vulnerable groups, PD literature still lacks detailed reporting and analysis on the considerations for how to engage with marginalised communities.

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