2024/02/25 by Danbee Lee, Yeonkyung Kim, Jooho Lee · 1 voice · 2 citations
Social Sciences · Decision Sciences · #E-Government and Public Services #Technology Adoption and User Behaviour #Digital Marketing and Social Media
paper · pdf · doi:10.1111/padm.12985
openalex publication_date 2024/02/25 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/01
Abstract Increasing numbers of local governments have adopted crowdsourcing platforms to engage citizens in public service provisions. As citizen engagement plays a critical role in the success of government crowdsourcing, we focus on incentive strategies to facilitate it. While studies have considered monetary incentives the primary motivator traditionally, recent research has examined the potency of nonmonetary strategies that stimulate citizens' territorial or civic motivation. Linking the coproduction framework of incentives to expectancy theories as a theoretical framework, we compare the effects of those incentives with vignette experiments that include Omahahotline—a 311‐type of government crowdsourcing platform run by the City of Omaha. The results show that not just a material incentive but also a solidary incentive increases residents' willingness to participate in the platform effectively. By conducting experiments with Omaha residents, we offer implications for local governments to use effective incentive strategies to engage citizens in the government crowdsourcing platform.