2022/09/01 by Loarre Andreu Perez, Na‐Rae Kim, Valentina Martino +1 · 1 voice
Social Sciences · Physics and Astronomy · #Misinformation and Its Impacts #Public Relations and Crisis Communication #Opinion Dynamics and Social Influence
paper · doi:10.1177/00027642221118294
openalex publication_date 2022/09/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/31
Misinformation, misunderstanding, and rumors are not foreign to organizations. The cost of pseudo-information can be critical for the organization in terms of profit, stakeholder relationships, and reputation. For those reasons, organizations should make efforts to detect and prevent the spread of pseudo-information. This piece of research proposes and finds support in a model to gatekeep pseudo-information in the workplace, in which two-way symmetrical communication is an essential element for the model, predicting employees’ gatekeeping behaviors, and mediating the relationship between quality of the employee–organization relationship and gatekeeping behaviors. Then, the cultivation of relationships with the employees and the adherence to two-way symmetrical communication are cost-effective methods for the organization. Loyal and satisfied employees voluntarily debunk and combat pseudo-information.