2025/07/28 by Iwin Ardyawin, Rahma Sugihartati, Agus Danugroho · 1 voice
Business, Management and Accounting · Computer Science · Decision Sciences · #Big Data and Business Intelligence #Technology Adoption and User Behaviour #Web and Library Services
paper · doi:10.1080/13614533.2025.2524806
openalex publication_date 2025/07/28 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/14
The rapid development of digital technology has significantly transformed academic library services. This systematic literature review explores the role of digital technology in reshaping library management, operations, and user experience, focusing on innovations such as digital libraries, online catalog systems, and virtual reference services. By analyzing studies from 2020 to 2024, the review highlights the benefits and challenges of digital transformation in libraries, emphasizing the importance of adopting technologies like Artificial Intelligence and Digital Library Management Systems. The findings suggest that academic libraries must continuously adapt to evolving user demands and technological advancements to remain relevant and efficient. Furthermore, the integration of AI and other advanced technologies has the potential to enhance library services, although it also presents challenges in terms of cost, training, and infrastructure. This review concludes by recommending best practices for implementing digital technology to optimize user experience and operational efficiency in academic libraries.