2023/05/22 by Heidi Moen Gjersøe, Katy Jones, Anne Leseth +2 · 1 voice
Health Professions · Social Sciences · #Employment and Welfare Studies #Social Policy and Reform Studies #Youth Education and Societal Dynamics
paper · pdf · doi:10.1080/13691457.2023.2212875
openalex publication_date 2023/05/22 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/02
In this article, we present an analysis of young unemployed peoples’ perceptions and experiences with public and third sector support in Norway and the UK. Drawing on data generated through qualitative semi-structured interviews, the analysis shows that street level workers’ approaches towards clients are important in understanding (dis)engagement with various employment support systems. Taking a ‘street-level’ perspective as a lens for understanding young, unemployed peoples’ perceptions and experiences, we suggest that their voices as (potential) participants in employment services can contribute a further dimension to perspectives that are more usually focused on workers as performers of politics. The paper highlights the challenges of making employment services responsive to young peoples’ needs and expectations.