2020/01/12 by Ankit Agrawal, Sophia Abraham, Sophia J. Abraham +14 · 1 voice · 3 citations
Computer Science · Engineering · Psychology · #Human-Automation Interaction and Safety #Persona Design and Applications #Systems Engineering Methodologies and Applications #cs.HC #cs.SE
paper · pdf · doi:10.1145/3313831.3376825
arxiv published 2020/01/12 · arxiv updated 2020/01/12 · openalex created_date 2020/01/23 · openalex publication_date 2020/04/21 · openalex updated_date 2026/07/29
The use of semi-autonomous Unmanned Aerial Vehicles (UAV) to support emergency response scenarios, such as fire surveillance and search and rescue, offers the potential for huge societal benefits. However, designing an effective solution in this complex domain represents a "wicked design" problem, requiring a careful balance between trade-offs associated with drone autonomy versus human control, mission functionality versus safety, and the diverse needs of different stakeholders. This paper focuses on designing for situational awareness (SA) using a scenario-driven, participatory design process. We developed SA cards describing six common design-problems, known as SA demons, and three new demons of importance to our domain. We then used these SA cards to equip domain experts with SA knowledge so that they could more fully engage in the design process. We designed a potentially reusable solution for achieving SA in multi-stakeholder, multi-UAV, emergency response applications.