2021/06/24 by Todd Molfenter, Thomasine Heitkamp, Ann Murphy +5
Health Professions · Medicine · Psychology · #Digital Mental Health Interventions #Mobile Health and mHealth Applications #Telemedicine and Telehealth Implementation
paper · pdf · doi:10.1007/s10597-021-00861-2
crossref issued 2021/06/24 · crossref published 2021/06/24 · crossref published-online 2021/06/24 · openalex publication_date 2021/06/24 · crossref created 2021/06/24 · crossref deposited 2021/09/03 · crossref published-print 2021/10/01 · openalex created_date 2025/10/10 · crossref indexed 2026/07/29 · openalex updated_date 2026/07/31
COVID-19 social distancing guidelines caused a rapid transition to telephone and video technologies for the delivery of mental health (MH) services. The study examined: (a) adoption of these technologies across the MH service continuum; (b) acceptance of these technologies; and (c) intention of providers to use these technologies following the pandemic based on a sample of 327 MH organizations from 22 states during May-August 2020. There was widespread use of technology, with greater than 69% of organizations reporting using telephone or video for most services. For all video services and just three telephone services, organizations reported significantly greater odds of intending to use technology to deliver services post-COVID-19. Use of video was seen as more desirable as compared to telephone. The overall perceived ease of use and usefulness for video-based services and certain telephone services provide a promising outlook for use of these services post the COVID-19 pandemic.