Leveraging Lean Six Sigma to Culture, Nurture, and Sustain Assessment and Change in the Academic Library Environment

2009/05/01 by Sarah Anne Murphy
Business, Management and Accounting · #Management and Marketing Education #Organizational Change and Leadership #Quality and Supply Management

paper · pdf · doi:10.5860/0700215

crossref issued 2009/05/01 · crossref published 2009/05/01 · crossref published-online 2009/05/01 · openalex publication_date 2009/05/01 · crossref created 2017/05/29 · crossref deposited 2017/06/21 · openalex created_date 2025/10/10 · crossref indexed 2026/07/28 · openalex updated_date 2026/07/29

Abstract

This paper explores the application of Lean Six Sigma, a business improvement philosophy and methodology, in the academic library environment as one means to nurture and sustain a culture of assessment and change. It includes an overview of the philosophy and an example of an actual virtual reference improvement project that was conducted using Lean Six Sigma tools and principles at The Ohio State University Libraries. It concludes with a discussion of the benefits and limitations of deploying a Lean Six Sigma initiative within a library organization.

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