Citizen Acceptance of Co‐Designed Public Sector Innovation

2025/02/03 by Remco S. Mannak, Murk Peutz, Iris Bomhof · 1 voice
Business, Management and Accounting · Social Sciences · #Innovative Approaches in Technology and Social Development #Service and Product Innovation #E-Government and Public Services

paper · pdf · doi:10.1111/padm.13054

openalex publication_date 2025/02/03 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/02

Abstract

ABSTRACT This experimental study examines user involvement in the co‐design stage of public sector innovations in relation to citizen acceptance of these innovations. We analyze 603 citizen evaluations of 12 co‐designed innovation prototypes. Results show that involving a few users can benefit many citizens. Partially co‐designed innovation prototypes, with users co‐defining the problem but professionals developing the solution, are perceived by citizens to be of higher quality than prototypes developed by professionals only, resulting in greater innovation acceptance in terms of perceived usefulness and ease of use. However, for fully co‐designed innovation prototypes, we do not find these positive results.

Citations

• Self-efficacy mechanism in human agency.
• Harnessing the Creative Potential among Users^*
• User Acceptance of Information Technology: Toward A Unified View1
• A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
• The Value of Crowdsourcing: Can Users Really Compete with Professionals in Generating New Product Ideas?
• Skeptic, enthusiast, guarantor or believer? Public managers' perception of participatory budgeting

Discussions

• "Citizen Acceptance of Co-Designed Public Sector Innovation" by Remco Mannak, Murk Peutz, & Iris Bomhof shows that innovations co-designed with user input are perceived as more useful and easier to us [bsky, 3 points, 0 comments]

Related

• Does User Involvement in Developing Public Sector Innovations Improve Outcomes? A Set-Theoretic Analysis of European Data
• Reaping the fruits of co-creation through design experiments
• Enhancing Collaborative Innovation in the Public Sector
• How can governance support collaborative innovation in the public sector? A systematic review of the literature
• The use of the open innovation paradigm in the public sector: a systematic review of published studies