Social Isolation and Acceptance of the Learning Management System (LMS) in the time of COVID-19 Pandemic: An Expansion of the UTAUT Model

2020/09/22 by Syed Ali Raza, Syed A. Raza, Wasim Qazi +2 · 324 citations
Computer Science · Decision Sciences · Psychology · #COVID-19 and Mental Health #Organizational and Employee Performance #Technology Adoption and User Behaviour

paper · pdf · doi:10.1177/0735633120960421

published in Journal of Educational Computing Research 59(2), 183-208 (SAGE Publications)

crossref issued 2020/09/22 · crossref published 2020/09/22 · crossref published-online 2020/09/22 · openalex publication_date 2020/09/22 · crossref created 2020/09/22 · crossref published-print 2021/04/01 · openalex created_date 2025/10/10 · crossref deposited 2026/04/29 · openalex updated_date 2026/08/01 · crossref indexed 2026/08/07

Abstract

The COVID-19 Pandemic has led to social isolation; however, with the help of technology, education can continue through this tough time. Therefore, this research attempts to explore the Unified Theory of Acceptance and Use of Technology (UTAUT) through the expansion of the model. Also, make it relevant to investigate the influence of social isolation, and the moderating role of Corona fear on Behavioral Intention of the Learning Management System and its Use Behavior of Learning Management System among students. The data was analyzed using Partial Least Square (PLS) and Structural Equation Modelling (SEM). The findings show a positive link of Performance Expectancy (PE), Effort Expectancy (EE), Social Influence (SI), and Social Isolation on Behavioral Intention of LMS and, also between Behavioral Intention of LMS and its Use behavior. Moreover, the results of the moderation analysis show that Corona fears only moderates the link of Performance Expectancy and Social influence with Behavioral Intention of LMS. The findings imply the need for improving the LMS experience to increase its Behavioral Intention among students. Finally, the author's recommendation for future researchers is to examine the extended model in other countries and territories to analyze Coronavirus's influence on e-learning acceptance.

Citations

• Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
• User Acceptance of Information Technology: Toward A Unified View1
• A new criterion for assessing discriminant validity in variance-based structural equation modeling
• Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model
• Isolation, quarantine, social distancing and community containment: pivotal role for old-style public health measures in the novel coronavirus (2019-nCoV) outbreak
• How will country-based mitigation measures influence the course of the COVID-19 epidemic?
• Fear of the coronavirus (COVID-19): Predictors in an online study conducted in March 2020
• Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model
• Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
• A Paradigm for Developing Better Measures of Marketing Constructs

Cited by

• Did the Poor Get Poorer? The Impact of COVID-19 on Social Inequalities Between International and Domestic Students
• Examining the Impact of Psychological, Social, and Quality Factors on the Continuous Intention to Use Virtual Meeting Platforms During and beyond COVID-19 Pandemic: A Hybrid SEM-ANN Approach

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