“In A.I. we trust?” The effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging “feeling economy”

2021/02/01 by Seounmi Youn, Seung‐A Annie Jin, S. Venus Jin · 4 citations
Arts and Humanities · Computer Science · Psychology · #AI in Service Interactions #Media Influence and Health #Personality Traits and Psychology

paper · doi:10.1016/j.chb.2021.106721

openalex publication_date 2021/02/01 · crossref created 2021/02/01 · crossref issued 2021/06/01 · crossref published 2021/06/01 · crossref published-print 2021/06/01 · crossref deposited 2025/10/10 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/12 · crossref indexed 2026/07/30

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