2023/07/27 by Marcelo Koji Kawabata, Alceu Salles Camargo
paper · doi:10.1177/00953997231185847
This study presents a systematic literature review (SLR) of e-government innovation initiatives focusing on public services and administration. Our SLR included 704 peer-reviewed studies published in scientific journals between 2000 and 2019. The final sample comprised 70 studies that were read fully, from which we identified four distinct cluster themes and objectives. We then classified them into four clusters, representing an evolutionary view with different stages of e-government initiatives. Further, the study pointed out themes and initiatives to drive future research agendas in e-government.