2004/09/13 by Steve Hiller
Social Sciences · #Library Science and Administration #Library Science and Information Literacy #Survey Methodology and Nonresponse
paper · doi:10.1300/j111v40n03_10
openalex publication_date 2004/09/13 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/30
The University of Washington is one of five institutions that participated in the LibQUAL+(™) surveys conducted each year since its pilot phase in 2000. These surveys are sponsored and administered by the Association of Research Libraries (ARL) and Texas A&M University. This paper reviews the administration, methodology and results from the LibQUAL+(™) surveys in the context of an existing assessment program at the University of Washington Libraries that employs a suite of assessment tools. It also compares our LibQUAL+(™) experience with the set of expectations we articulated in 1999 for participating in the LibQUAL+(™) project.