Evaluating the Impact of DSS, Cognitive Effort, and Incentives on Strategy Selection

1999/12/01 by Peter Todd, Izak Benbasat
Decision Sciences · Psychology · #Behavioral Health and Interventions #Decision-Making and Behavioral Economics #Technology Adoption and User Behaviour

paper · doi:10.1287/isre.10.4.356

openalex publication_date 1999/12/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/29

Abstract

Decision support system (DSS) researchers have long debated whether or not the provision of a DSS would lead to greater decision-making effectiveness, efficiency, or both. The work described in this paper examines how DSS designers can guide users towards employing more normative decision strategies. Working from notions of restrictiveness and decisional guidance (Silver 1990) supplemented by the cost-benefit framework of cognition, we explain how DSS capabilities influence decision behavior and performance through the manipulation of effort. The results of this work should assist DSS developers to devise directed or nondirected approaches to effect desired behaviors.

Citations

• Factors influencing the use of a decision rule in a probabilistic task
• Cognitive Fit: A Theory‐Based Analysis of the Graphs Versus Tables Literature*
• Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement

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