2022/01/07 by Andy Charlwood, Nigel Guenole · 3 citations
Business, Management and Accounting · Social Sciences · #AI and HR Technologies #Digital Economy and Work Transformation #Ethics and Social Impacts of AI
paper · pdf · doi:10.1111/1748-8583.12433
openalex publication_date 2022/01/07 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/26
Abstract Artificial intelligence (AI) is widely heralded as a new and revolutionary technology that will transform the world of work. While the impact of AI on human resource (HR) and people management is difficult to predict, the article considers potential scenarios for how AI will affect our field. We argue that although popular accounts of AI stress the risks of bias and unfairness, these problems are eminently solvable. However, the way that the AI industry is currently constituted and wider trends in the use of technology for organising work mean that there is a significant risk that AI use will degrade the quality of work. Viewing different scenarios through a paradox lens, we argue that both positive and negative visions of the future are likely to coexist. The HR profession has a degree of agency to shape the future if it chooses to use it; HR professionals need to develop the skills to ensure that ethics and fairness are at the centre of AI development for HR and people management.