2024/01/04 by David M. Chan, Chan, David M., Shalini Ghosh +7
Computer Science · #Audio and Speech Processing (eess.AS) #Computation and Language (cs.CL) #FOS: Computer and information sciences #FOS: Electrical engineering #Machine Learning (cs.LG) #Sound (cs.SD) #Speech Recognition and Synthesis #Speech and dialogue systems #Topic Modeling #electronic engineering #information engineering
paper · pdf · doi:10.48550/arxiv.2401.02417
openalex publication_date 2024/01/04 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28
While word error rates of automatic speech recognition (ASR) systems have consistently fallen, natural language understanding (NLU) applications built on top of ASR systems still attribute significant numbers of failures to low-quality speech recognition results. Existing assistant systems collect large numbers of these unsuccessful interactions, but these systems usually fail to learn from these interactions, even in an offline fashion. In this work, we introduce CLC: Contrastive Learning for Conversations, a family of methods for contrastive fine-tuning of models in a self-supervised fashion, making use of easily detectable artifacts in unsuccessful conversations with assistants. We demonstrate that our CLC family of approaches can improve the performance of ASR models on OD3, a new public large-scale semi-synthetic meta-dataset of audio task-oriented dialogues, by up to 19.2%. These gains transfer to real-world systems as well, where we show that CLC can help to improve performance by up to 6.7% over baselines. We make OD3 publicly available at https://github.com/amazon-science/amazon-od3 .