2020/12/16 by Colin van Noordt, Gianluca Misuraca · 1 citation
Engineering · Social Sciences · #E-Government and Public Services #Ethics and Social Impacts of AI #Smart Cities and Technologies
paper · doi:10.1177/0894439320980449
openalex publication_date 2020/12/16 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/30
There is great interest to use artificial intelligence (AI) technologies to improve government processes and public services. However, the adoption of technologies has often been challenging for public administrations. In this article, the adoption of AI in governmental organizations has been researched as a form of information and communication technologies (ICT)–enabled governance innovation in the public sector. Based on findings from three cases of AI adoption in public sector organizations, this article shows strong similarities between the antecedents identified in previous academic literature and the factors contributing to the use of AI in government. The adoption of AI in government does not solely rely on having high-quality data but is facilitated by numerous environmental, organizational, and other factors that are strictly intertwined among each other. To address the specific nature of AI in government and the complexity of its adoption in the public sector, we thus propose a framework to provide a comprehensive overview of the key factors contributing to the successful adoption of AI systems, going beyond the narrow focus on data, processing power, and algorithm development often highlighted in the mainstream AI literature and policy discourse.