Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness

2014/07/01 by Heesup Han, Sunghyup Sean Hyun · 2 citations
Business, Management and Accounting · Health Professions · #Customer Service Quality and Loyalty #Global Healthcare and Medical Tourism #Consumer Behavior in Brand Consumption and Identification

paper · doi:10.1016/j.tourman.2014.06.003

Citations

• Consumer Trust, Value, and Loyalty in Relational Exchanges
• Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
• Measuring Service Quality: A Reexamination and Extension
• Assessing Measurement Invariance in Cross‐National Consumer Research
• On the evaluation of structural equation models

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