2018/10/03 by Sónia Cardoso, Maria J. Rosa, Maria João Rosa +2 · 1 citation
Social Sciences · #Education and Public Policy #Higher Education Governance and Development #Higher Education Learning Practices
paper · doi:10.1080/02602938.2018.1494818
openalex publication_date 2018/10/03 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28
This paper analyses teaching and non-teaching staff perceptions on the implementation of internal quality assurance (QA) practices at their higher education institutions. The aim is to understand how far different perspectives on quality – as culture, as compliance or as consistency – are reflected in the views of these two groups on such practices. Data from a survey sent to all Portuguese institutions show that, to some extent, the perspectives of quality as culture and quality as compliance seem to permeate both groups’ views. This is evident in regard to the factors identified as supporting the development of internal QA, the main features underlying the implementation of such practices and their main effects. As the study allows for a better understanding on how these practices are perceived by teaching and non-teaching staff, it can contribute to promoting the critical reflection of institutions about QA and the way it can be both more effective and aligned with academia’s needs and expectations, contributing to influencing institutional practices.