Understanding Institutional-based Trust Building Processes in Inter-organizational Relationships

2011/02/01 by Reinhard Bachmann, Andrew C. Inkpen · 3 citations
Business, Management and Accounting · Social Sciences · #Innovation and Knowledge Management #Outsourcing and Supply Chain Management #Social Capital and Networks

paper · doi:10.1177/0170840610397477

openalex publication_date 2011/02/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/03

Abstract

This paper deals with the role of institutions in the development of trust in relationships between organizations. We review various strands of literature on organizational trust and examine the assumptions made about how trust building processes are influenced by institutional arrangements. Following this conceptual analysis, we discuss four mechanisms that are pivotal in the development of institutional-based trust. We also examine four situations where the influence of institutions can be particularly conducive to building trust. Finally, we argue that each of the situations calls for specific mechanisms to be predominantly employed in order to effectively create trust in inter-organizational relationships.

Citations

• Institutionalized Organizations: Formal Structure as Myth and Ceremony
• Building Effective Online Marketplaces with Institution-Based Trust
• Economic Action and Social Structure: The Problem of Embeddedness
• The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields
• Social Capital in the Creation of Human Capital

Cited by

• Building Trust With Trust? A Qualitative, Exploratory Study of Implementing a Trust Reform in a Norwegian Municipality
• Unpacking the Paradoxes of Trust in Uncertain Times
• Beyond the birdcage: building trust in different regulatory contexts

Related

• Nurturing Collaborative Relations
• AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.
• Trust in Coworkers and Trust in Organizations
• The Role of Trust in Organizational Settings
• Functions and Dysfunctions of Interorganizational Trust and Distrust in the Public Sector