2024/09/09 by Tewodros Bogale
paper · doi:10.20372/nadre:1307
In today’s challenging and competitive world, success can be hinge on whether a warehouse<br> operation is productive and effective enough to meet the expectations of customers. One way to<br> gauge how effectively the warehouse operations are meeting these expectations is to conduct a<br> warehouse operations assessment. Considering this reality, this particular study explores to<br> investigate the warehouse performance (measured in terms of the most frequently used four<br> dimensions as suggested by Edward Frazelle (2001), namely Quality, response time, total<br> warehouse cost, and productivity in the enterprise called Ethiopian Trading Enterprise. This<br> research study however provide a brief introduction to warehouse management, performance<br> measurement and metrics or key performance indicators based on the most recognized<br> literature. Possessing to the small number of the total population, the study has employed census<br> survey to quantitatively and qualitatively assess the warehouse of the enterprise. Questionnaire<br> was used as the official instrument of data collection. A total of 70 questionnaires were<br> distributed and 61 of them were filled and returned to make the response rate about 87%. The<br> findings of the study suggested that all the dimensions of warehouse performance have<br> statistically significant result. Generally, the study findings have suggested that the levels of<br> warehouse performance is approximately moderate in the case of Ethiopian Trading Enterprise<br> in terms of the four key performance indicators. It has also discovered that, among the four key<br> performance indicator, measurement of the warehouse performance based on dimension of<br> response time is comparatively in a better position in the enterprise warehouse. And also<br> inferred that the perception of the enterprise employee in performance implication of size and<br> type of warehouse is based on the situation and they all have different point of view among the<br> four key performance indicator influence on the overall performance of a warehouse but they<br> believed that quality indicator seems to be most valuable and should be given with high<br> emphasis and response time and cost/financial indicator also important.