Generative AI and Security Operations Center Productivity: Evidence from Live Operations

2024/11/05 by James Bono, Bono, James, Justin Grana +3 · 1 voice
Business, Management and Accounting · Computer Science · Economics, Econometrics and Finance · #Big Data and Business Intelligence #Information and Cyber Security #econ.GN

paper · pdf · doi:10.48550/arxiv.2411.03116

openalex publication_date 2024/11/05 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28

Abstract

We measure the association between generative AI (GAI) tool adoption and security operations center productivity. We find that GAI adoption is associated with a 30.13% reduction in security incident mean time to resolution. This result is robust to several modeling decisions. While unobserved confounders inhibit causal identification, this result is among the first to use observational data from live operations to investigate the relationship between GAI adoption and security worker productivity.

Cited by

• Generative AI in Live Operations: Evidence of Productivity Gains in Cybersecurity and Endpoint Management

Discussions

• Generative AI and Security Operations Center Productivity: Evidence from Live Operations arxiv.org/pdf/2411.0... #CopilotforSecurity #SecurityCopilot #Cybersecurity #MicrosoftSecurity #Security #Gene [bsky, 5 points, 0 comments]

Related

• Generative AI in Live Operations: Evidence of Productivity Gains in Cybersecurity and Endpoint Management
• Randomized Controlled Trials for Security Copilot for IT Administrators
• Exploring the Impact of Generative Artificial Intelligence on Software Development in the IT Sector: Preliminary Findings on Productivity, Efficiency and Job Security
• Shifting Work Patterns with Generative AI
• Organizational Adaptation to Generative AI in Cybersecurity