2023/10/10 by Joosung Lee, Lee, Joosung, Minsik Oh +3 · 4 citations
Computer Science · #AI in Service Interactions #Artificial Intelligence (cs.AI) #Computation and Language (cs.CL) #FOS: Computer and information sciences #Information Retrieval (cs.IR) #Speech and dialogue systems #Topic Modeling
paper · pdf · doi:10.48550/arxiv.2310.06390
openalex publication_date 2023/10/10 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28
The use of persona-grounded retrieval-based chatbots is crucial for personalized conversations, but there are several challenges that need to be addressed. 1) In general, collecting persona-grounded corpus is very expensive. 2) The chatbot system does not always respond in consideration of persona at real applications. To address these challenges, we propose a plug-and-play persona prompting method. Our system can function as a standard open-domain chatbot if persona information is not available. We demonstrate that this approach performs well in the zero-shot setting, which reduces the dependence on persona-ground training data. This makes it easier to expand the system to other languages without the need to build a persona-grounded corpus. Additionally, our model can be fine-tuned for even better performance. In our experiments, the zero-shot model improved the standard model by 7.71 and 1.04 points in the original persona and revised persona, respectively. The fine-tuned model improved the previous state-of-the-art system by 1.95 and 3.39 points in the original persona and revised persona, respectively. To the best of our knowledge, this is the first attempt to solve the problem of personalized response selection using prompt sequences. Our code is available on github~\footnotehttps://github.com/rungjoo/plug-and-play-prompt-persona.