2020/06/18 by Ruane, Elayne, Nallur, Vivek
#Artificial Intelligence (cs.AI) #Computers and Society (cs.CY) #FOS: Computer and information sciences #I.2 #J.4
paper · doi:10.48550/arxiv.2006.10437
In this paper we discuss approaches to evaluating and validating the ethical claims of a Conversational AI system. We outline considerations around both a top-down regulatory approach and bottom-up processes. We describe the ethical basis for each approach and propose a hybrid which we demonstrate by taking the case of a customer service chatbot as an example. We speculate on the kinds of top-down and bottom-up processes that would need to exist for a hybrid framework to successfully function as both an enabler as well as a shepherd among multiple use-cases and multiple competing AI solutions.