2015/07/31 by Mayla Alimam, E. Bertin, Alimam, Mayla +3
Business, Management and Accounting · Computer Science · #Business Process Modeling and Analysis #Computers and Society (cs.CY) #FOS: Computer and information sciences #Open Source Software Innovations #Service and Product Innovation
paper · pdf · doi:10.48550/arxiv.1602.08399
openalex publication_date 2015/07/31 · openalex created_date 2016/06/24 · openalex updated_date 2026/07/28
Social and collaborative services have widely spread within the enterprises as they play a part in improving productivity and business outcomes. However, the deployment of these services fluctuates between success and failure. This paper intends to assess their deployment and how they can contribute to value creation in different industries. We investigate the relationship between the services' functionalities and the organizational requirement of these services represented by the coordination. We also consider the organizational transformation driven by servitization and emphasize its impact on the act of coordination. We highlight the tight correlation between the functionalities and the requirement in organic forms which suggests a successful deployment in such enterprises. We nonetheless find that, when the servitization is a strategic intent in organizations with mechanistic characteristics, deploying social and collaborative services can contribute to achieving this aim.