Automatic Resource Allocation in Business Processes: A Systematic Literature Survey

2021/07/15 by Luise Pufahl, Pufahl, Luise, Sven Ihde +7
Business, Management and Accounting · Computer Science · Engineering · #Business Process Modeling and Analysis #FOS: Computer and information sciences #Scheduling and Optimization Algorithms #Service-Oriented Architecture and Web Services #Software Engineering (cs.SE)

paper · pdf · doi:10.48550/arxiv.2107.07264

openalex publication_date 2021/07/15 · openalex created_date 2021/07/19 · openalex updated_date 2026/07/28

Abstract

For delivering products or services to their clients, organizations execute manifold business processes. During such execution, upcoming process tasks need to be allocated to internal resources. Resource allocation is a complex decision-making problem with high impact on the effectiveness and efficiency of processes. A wide range of approaches was developed to support research allocation automatically. This systematic literature survey provides an overview of approaches and categorizes them regarding their resource allocation goals and capabilities, their use of models and data, their algorithmic solutions, and their maturity. Rule-based approaches were identified as dominant, but heuristics and learning approaches also play a relevant role.

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