vix.ing · top · new · best · stats · spec

Monitoring service quality: methods and solutions to implement a managerial dash-board to improve software development

2014/04/30 by David Luigi Fuschi, Manuela Tvaronavičienė, Fuschi, David Luigi +5
Computer Science · #Service-Oriented Architecture and Web Services #Software Engineering Techniques and Practices #Software System Performance and Reliability #cs.SE

paper · pdf · doi:10.48550/arxiv.1404.7558

EDCC-2014, BIG4CIP-2014, Quality Assurance, Management Methods, Data Collection and Analysis, Software Reliability Assessment, Testing and Verification, Software Reliability Measurement

arxiv created 2014/04/30 · arxiv updated 2014/05/01

Abstract

The software used for running and handling the inter-bank network framework provides services with extremely strict uptime (above 99.98 percent) and quality requirements, thus tools to trace and manage changes as well as metrics to measure process quality are essential. Having conducted a two year long campaign of data collection and activity monitoring it has been possible to analyze a huge amount of process data from which many aggregated indicators were derived, selected and evaluated for providing a managerial dash-board to monitor software development.

Related