2020/10/06 by Amir Jalilifard, Jalilifard, Amir, Dehua Chen +7
Business, Management and Accounting · Computer Science · Physics and Astronomy · #Artificial Intelligence (cs.AI) #Complex Network Analysis Techniques #Customer churn and segmentation #FOS: Computer and information sciences #Machine Learning (cs.LG) #Recommender Systems and Techniques
paper · pdf · doi:10.48550/arxiv.2010.02780
openalex publication_date 2020/10/06 · openalex created_date 2020/10/15 · openalex updated_date 2026/07/28
Understanding customer behavior is fundamental for many use-cases in industry, especially in accelerated growth areas such as fin-tech and e-commerce. Structured data are often expensive, time-consuming and inadequate to analyze and study complex customer behaviors. In this paper, we propose a multi-graph embedding approach for creating a non-linear representation of customers in order to have a better knowledge of their characteristics without having any prior information about their financial status or their interests. By applying the current method we are able to predict users' future behavior with a reasonably high accuracy only by having the information of their friendship network. Potential applications include recommendation systems and credit risk forecasting.