2024/09/13 by Andrea Ruo, Ruo, Andrea, Simone Arreghini +27
Computer Science · Engineering · #AI in Service Interactions #Digital Transformation in Industry #FOS: Computer and information sciences #Robotics (cs.RO) #Service-Oriented Architecture and Web Services
paper · pdf · doi:10.48550/arxiv.2409.08677
openalex publication_date 2024/09/13 · openalex created_date 2024/10/23 · openalex updated_date 2026/07/28
In modern society, service robots are increasingly recognized for their wide range of practical applications. In large and crowded social spaces, such as museums and hospitals, these robots are required to safely move in the environment while exhibiting user-friendly behavior. Ensuring the safe and socially acceptable operation of robots in such settings presents several challenges. To enhance the social acceptance in the design process of service robots, we present a systematic analysis of requirements, categorized into functional and non-functional. These requirements are further classified into different categories, with a single requirement potentially belonging to multiple categories. Finally, considering the specific case of a receptionist robotic agent, we discuss the requirements it should possess to ensure social acceptance.