Enhancing Support for Knowledge Works: A relatively unexplored vista of computing research

2011/12/22 by Arijit Laha, Laha, Arijit
Business, Management and Accounting · Computer Science · Decision Sciences · #Artificial Intelligence (cs.AI) #Business Process Modeling and Analysis #FOS: Computer and information sciences #H.5.2 #Human-Computer Interaction (cs.HC) #I.2.0 #I.2.1 #Personal Information Management and User Behavior #Semantic Web and Ontologies

paper · pdf · doi:10.48550/arxiv.1112.5370

openalex publication_date 2011/12/22 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28

Abstract

Let us envision a new class of IT systems, the "Support Systems for Knowledge Works" or SSKW. An SSKW can be defined as a system built for providing comprehensive support to human knowledge-workers while performing instances of complex knowledge-works of a particular type within a particular domain of professional activities To get an idea what an SSKW-enabled work environment can be like, let us look into a hypothetical scenario that depicts the interaction between a physician and a patient-care SSKW during the activity of diagnosing a patient.

Citations

• Dilemmas in a general theory of planning
• Artificial intelligence: a modern approach

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