Designing the Intelligent Organization: Six Principles for Human-AI Collaboration

2023/11/30 by Vegard Kolbjørnsrud · 84 citations
Business, Management and Accounting · #Artificial intelligence #Big Data and Business Intelligence #Business #Collaboration in agile enterprises #Collective intelligence #Computer science #Diversity (politics) #Human intelligence #Innovation and Knowledge Management #Knowledge management #Political science #Process management #Relevance (law) #Sociology

paper · doi:10.1177/00081256231211020

published in California Management Review 66(2), 44-64 (SAGE Publishing)

openalex publication_date 2023/11/30 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/05

Abstract

This article presents principles and practical guidelines for how managers can succeed in growing the intelligence of their organizations by harnessing the complementary strengths of humans and artificial intelligence (AI). Organizational intelligence is the ability of collectives of intelligent human and digital actors to solve problems and adapt. Six principles for human-AI collaboration in organizations are explored—addition, relevance, substitution, diversity, collaboration, and explanation—and how they play out in leading organizations is discussed. Finally, practical guidelines are outlined for how leaders can enable their organizations to successfully make the change.

Cited by

• Artificial intelligence in adaptive strategy creation and implementation: Toward enhanced attentional control in strategy processes
• Reliable agent engineering should integrate machine-compatible organizational principles
• Managing with Artificial Intelligence: An Integrative Framework
• People Are Highly Cooperative with Large Language Models, Especially When Communication Is Possible or Following Human Interaction
• Management accounting and artificial intelligence: A comprehensive literature review and recommendations for future research
• Unraveling the synergy: how organizational intelligence fuel soft skills and nurses' thriving: a cross-sectional study. [europepmc]
• Organizational psychological ownership drives employee-AI collaboration via AI crafting under paternalistic leadership. [europepmc]

Related

• Artificial intelligence and knowledge management: A partnership between human and AI
• Roots and Requirements for Collaborative AIs
• Designing for Work with Intelligent Entities: A Review of Perspectives
• The Acceleration of Artificial Intelligence: Rethinking Organization and Work in an Era of Rapid Technological Change
• Reversing the Paradigm: Building AI-First Systems with Human Guidance