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Polite Emotional Dialogue Acts for Conversational Analysis in Daily Dialog Data

2021/12/27 by Chandrakant Bothe, Bothe, Chandrakant
Arts and Humanities · Psychology · #Computation and Language (cs.CL) #Discourse Analysis in Language Studies #FOS: Computer and information sciences #Human-Computer Interaction (cs.HC) #Language, Discourse, Communication Strategies #Language, Metaphor, and Cognition

paper · pdf · doi:10.48550/arxiv.2112.13572

openalex publication_date 2021/12/27 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28

Abstract

Many socio-linguistic cues are used in the conversational analysis, such as emotion, sentiment, and dialogue acts. One of the fundamental social cues is politeness, which linguistically possesses properties useful in conversational analysis. This short article presents some of the brief findings of polite emotional dialogue acts, where we can correlate the relational bonds between these socio-linguistics cues. We found that the utterances with emotion classes Anger and Disgust are more likely to be impolite while Happiness and Sadness to be polite. Similar phenomenon occurs with dialogue acts, Inform and Commissive contain many polite utterances than Question and Directive. Finally, we will conclude on the future work of these findings.

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