It's not what you say but how you say it: Examining the influence of perceived voice assistant gender and pitch on trust and reliance

2022/08/22 by Kylie L. Goodman, Christopher B. Mayhorn · 46 citations
Computer Science · Psychology · #AI in Service Interactions #Applied psychology #Business #Context (archaeology) #Digital Mental Health Interventions #Psychology #Social psychology #Speech and dialogue systems #Trustworthiness #Variance (accounting) #Variation (astronomy)

paper · doi:10.1016/j.apergo.2022.103864

published in Applied Ergonomics 106, 103864 (Elsevier BV)

openalex publication_date 2022/08/22 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/26

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• How do voice acoustics affect the perceived trustworthiness of a speaker? A systematic review. [europepmc]
• "No, not that voice again!": Engaging Older Adults in Design of Anthropomorphic Voice Assistants. [europepmc]
• Effect of nonverbal behaviors and speech characteristics of online medical ECAs on patients' satisfaction: The mediating roles of empathy and trust. [europepmc]