2022/10/11 by Kushal Chawla, Weiyan Shi, Chawla, Kushal +9
Computer Science · Psychology · #AI in Service Interactions #Computation and Language (cs.CL) #Digital Mental Health Interventions #FOS: Computer and information sciences #Topic Modeling
paper · pdf · doi:10.48550/arxiv.2210.05664
openalex publication_date 2022/10/11 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28
Dialogue systems capable of social influence such as persuasion, negotiation, and therapy, are essential for extending the use of technology to numerous realistic scenarios. However, existing research primarily focuses on either task-oriented or open-domain scenarios, a categorization that has been inadequate for capturing influence skills systematically. There exists no formal definition or category for dialogue systems with these skills and data-driven efforts in this direction are highly limited. In this work, we formally define and introduce the category of social influence dialogue systems that influence users' cognitive and emotional responses, leading to changes in thoughts, opinions, and behaviors through natural conversations. We present a survey of various tasks, datasets, and methods, compiling the progress across seven diverse domains. We discuss the commonalities and differences between the examined systems, identify limitations, and recommend future directions. This study serves as a comprehensive reference for social influence dialogue systems to inspire more dedicated research and discussion in this emerging area.