2024/05/23 by Gauri Kambhatla, Matthew Lease, Kambhatla, Gauri +3 · 1 citation
Social Sciences · #Computation and Language (cs.CL) #Education and Critical Thinking Development #FOS: Computer and information sciences #Service-Learning and Community Engagement #Youth Development and Social Support
paper · pdf · doi:10.48550/arxiv.2405.15067
openalex publication_date 2024/05/23 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28
To promote constructive discussion of controversial topics online, we propose automatic reframing of disagreeing responses to signal receptiveness to a preceding comment. Drawing on research from psychology, communications, and linguistics, we identify six strategies for reframing. We automatically reframe replies to comments according to each strategy, using a Reddit dataset. Through human-centered experiments, we find that the replies generated with our framework are perceived to be significantly more receptive than the original replies and a generic receptiveness baseline. We illustrate how transforming receptiveness, a particular social science construct, into a computational framework, can make LLM generations more aligned with human perceptions. We analyze and discuss the implications of our results, and highlight how a tool based on our framework might be used for more teachable and creative content moderation.