2024/08/03 by Ayan Igali, Igali, Ayan, Abdulkhak Abdrakhman +5
Computer Science · #Computation and Language (cs.CL) #Digital Communication and Language #FOS: Computer and information sciences
paper · pdf · doi:10.48550/arxiv.2408.01838
openalex publication_date 2024/08/03 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28
Computer-mediated communication has become more important than face-to-face communication in many contexts. Tracking emotional dynamics in chat conversations can enhance communication, improve services, and support well-being in various contexts. This paper explores a hybrid approach to tracking emotional dynamics in chat conversations by combining DistilBERT-based text emotion detection and emoji sentiment analysis. A Twitter dataset was analyzed using various machine learning algorithms, including SVM, Random Forest, and AdaBoost. We contrasted their performance with DistilBERT. Results reveal DistilBERT's superior performance in emotion recognition. Our approach accounts for emotive expressions conveyed through emojis to better understand participants' emotions during chats. We demonstrate how this approach can effectively capture and analyze emotional shifts in real-time conversations. Our findings show that integrating text and emoji analysis is an effective way of tracking chat emotion, with possible applications in customer service, work chats, and social media interactions.