2019/02/17 by Andrew Truelove, Truelove, Andrew, Farah Naz Chowdhury +5
Computer Science · Engineering · #Context-Aware Activity Recognition Systems #FOS: Computer and information sciences #Green IT and Sustainability #Human-Computer Interaction (cs.HC) #IoT and Edge/Fog Computing
paper · pdf · doi:10.48550/arxiv.1902.06384
openalex publication_date 2019/02/17 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28
Internet of Things (IoT) systems are bundles of networked sensors and\nactuators that are deployed in an environment and act upon the sensory data\nthat they receive. These systems, especially consumer electronics, have two\nmain cooperating components: a device and a mobile app. The unique combination\nof hardware and software in IoT systems presents challenges that are lesser\nknown to mainstream software developers. They might require innovative\nsolutions to support the development and integration of such systems. In this\npaper, we analyze more than 90,000 reviews of ten IoT devices and their\ncorresponding apps and extract the issues that users encountered while using\nthese systems. Our results indicate that issues with connectivity, timing, and\nupdates are particularly prevalent in the reviews. Our results call for a new\nsoftware-hardware development framework to assist the development of reliable\nIoT systems.\n