2019/09/16 by Luke S. Snyder, Morteza Karimzadeh, Snyder, Luke S. +5 · 1 citation
Social Sciences · #Computers and Society (cs.CY) #Disaster Management and Resilience #FOS: Computer and information sciences #Public Relations and Crisis Communication #Social and Information Networks (cs.SI)
paper · pdf · doi:10.48550/arxiv.1909.07316
openalex publication_date 2019/09/16 · openalex created_date 2022/07/28 · openalex updated_date 2026/07/28
Social media data has been increasingly used to facilitate situational\nawareness during events and emergencies such as natural disasters. While\nresearchers have investigated several methods to summarize, visualize or mine\nthe data for analysis, first responders have not been able to fully leverage\nresearch advancements largely due to the gap between academic research and\ndeployed, functional systems. In this paper, we explore the opportunities and\nbarriers for the effective use of social media data from first responders'\nperspective. We present the summary of several detailed interviews with first\nresponders on their use of social media for situational awareness. We further\nassess the impact of SMART-a social media visual analytics system-on first\nresponder operations.\n