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Interpreting Answers to Yes-No Questions in Dialogues from Multiple Domains

2024/04/25 by Zijie Wang, Wang, Zijie, Farzana Rashid +3 · 1 citation
Computer Science · #Computation and Language (cs.CL) #FOS: Computer and information sciences #Multi-Agent Systems and Negotiation #Speech and dialogue systems

paper · pdf · doi:10.48550/arxiv.2404.16262

openalex publication_date 2024/04/25 · openalex created_date 2024/04/27 · openalex updated_date 2026/07/28

Abstract

People often answer yes-no questions without explicitly saying yes, no, or similar polar keywords. Figuring out the meaning of indirect answers is challenging, even for large language models. In this paper, we investigate this problem working with dialogues from multiple domains. We present new benchmarks in three diverse domains: movie scripts, tennis interviews, and airline customer service. We present an approach grounded on distant supervision and blended training to quickly adapt to a new dialogue domain. Experimental results show that our approach is never detrimental and yields F1 improvements as high as 11-34%.

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