2021/02/05 by Garrick Cabour, Cabour, Garrick, Élise Ledoux +3
Engineering · Health Professions · Psychology · #Digital Transformation in Industry #FOS: Computer and information sciences #Human-Automation Interaction and Safety #Human-Computer Interaction (cs.HC) #Occupational Health and Safety Research
paper · pdf · doi:10.48550/arxiv.2102.03241
openalex publication_date 2021/02/05 · openalex created_date 2022/07/25 · openalex updated_date 2026/07/28
Cyber-Physical-Social Systems (CPSS) performance for industry 4.0 is highly\ncontext-dependent, where three design areas arise: the artifact itself, the\nhuman-agent collaboration, and the organizational settings. Current HF&E tools\nare limited to conceptualize and anticipate future human-agent work situations\nwith a fine-grained perspective. This paper explores how rich in-sights from\nwork analysis can be translated into formative design patterns that provide\nfiner guidance in conceptualizing the human-agent collaboration and the\norganizational settings. The current manual work content elicited is\ndisaggregated into functional requirements. Each function is then scrutinized\nby a multidisciplinary design team that decides its feasibility and nature\n(autonomy function, human function, or hybrid function). By doing so, we\nuncover the technical capabilities of the CPSS in comparison with\nsubject-matter experts` work activity. We called this concept technological\ncoverage. The framework thereof allows close collaboration with design\nstakeholders to define detailed HAT configurations. We then imagined joint\nactivity scenarios based on end-users work activity, the technological\ncapabilities, and the interaction requirements to perform the work. We use a\nstudy on technological innovation in the aircraft maintenance domain to\nillustrate the framework`s early phases\n