Apprenticing with the customer

1995/05/01 by Hugh R. Beyer, Hugh Beyer, Karen Holtzblatt · 3 citations
Computer Science · #Software Engineering Techniques and Practices #Information Systems Education and Curriculum Development #Usability and User Interface Design

paper · pdf · doi:10.1145/203356.203365

Abstract

A new computer system changes how its customers work. Designing such a system requires intimate knowledge of customers' work and motives to ensure that the system supports them well. The creation of a new system implicitly means designing the new work practice it will support.

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